Return Policy:
All items being returned must receive prior authorization within 14 days prior to being shipped back. Unauthorized returns will not be accepted. All returned items must be include all original packaging and paperwork and new / unused condition. There is a 10% restocking fee on returned orders unless incorrect items were shipped in which case originally ordered items will be reshipped. Shipping charges must be pre-paid otherwise shipments will be refused. All items will be inspected to insure the product is returnable. Once approved for return the credit card will be credited the cost of the item excluding the shipping charges. No returns will be accepted after 14 days of receipt. Customer assumes full responsibility for any return shipping.
Once item ships order cannot be cancelled for any reason. All refused orders are subject to a restocking fee. All truck orders that are refused are subject a restocking fee plus return shipping fees.
If you wish to submit a Return Merchandise claim, please contact xxxxxxx directly for specific instructions. Please indicate if your claim is for defective merchandise or warranty claims and if you wish an exchange or refund (a non-exchange refund is considered a non-defective return). All non-product related fees (i.e. shipping and handling, etc) are not refundable. Please do not return products without pre-authorization.
Defective Product Returns / Carrier Damage Claims:
If you receive a defective product please notify us immediately. Shipping damage claims must be made within 3 days of the original delivery date. Please contact us immediately if you receive a damaged item so we can initiate a damage claim with the Carrier. Carrier damage claims are the sole responsibility of the carrier and not ToolTimeOutlet.com. We are not responsible for damage a carrier commits during transit. We will work with you and the carrier to mediate a reasonable solution. If the carrier denies your claim, you will be responsible to return the merchandise to our warehouse for refund or exchange. Under no circumstance will we be responsible for return shipping charges. Any item returned to our warehouse after receiving a denied carrier claim for damage will be issued a full refund including original shipping charges once the merchandise is returned and checked to ensure its complete. A pro-rated charge (up to 100%) may be assessed for items that are returned incomplete or contain user damaged parts.
If you wish to submit a Defective Merchandise claim, please contact xxxxxxxxx directly for specific instructions. Please indicate if your claim is for defective merchandise or warranty claims and if you wish an exchange or refund (a non-exchange refund is considered a non-defective return). All non-product related fees (i.e. shipping and handling, etc) are not refundable. Please do not return products without pre-authorization.
Non-Defective Product Returns:
Non-defective unused products can be returned within 14 days of the original ship date, for credit less shipping and a 20% restocking fee ($5.00 Minimum) to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed to the refund for items that are returned incomplete, user damaged or with non-resalable parts. For items with free shipping or where the actual shipping costs exceeds the shipping charge.
